Cancellation and Amendment Policy.

CosMediTour (Australia) Pty Ltd - ACN: 168 016 868 (“CosMediTour”) of Level 2, Medical Precinct, Oasis Centre, Victoria Avenue,  Broadbeach Queensland Australia, and “the Client” who acknowledges and accepts the Cancellation and Amendment Policy as follows:

1. Service Fee and Final Payment

1.1 You will be required to pay a service fee when booking a plastic surgery procedure. This holding fee is non-refundable and non-transferable to another person for cancellations made by you.

1.2 The service fee can be applied towards the total cost of a CosMediTour package valued at $4,990 or more, once required practitioner consultations are completed; noting that surgery must take place within 12 months from the invoice issue date.

1.3 Final payment is required 2 weeks prior to your surgery date.

2. SURGEON CONSULTATION FEES

2.1 All Surgeon consultation fees are non-refundable once any phone, video or in-person consultations have been attended.

2.2  All Surgeon consultation fees are non-refundable should you fail to attend a booked consultation, including in-person, phone, and video consultations.

2.3 If at any stage after booking and confirming your consultation appointment with the clinic, you change your mind about attending the consultation and request to cancel it, the consultation fee will be refunded less a non-refundable clinic admin fee of $55. This requires sufficient notice as per 2.4

2.4 You will be required to provide at least 48 hours notice for cancellation or amendment of consultations. Consultations cancelled without 48 hours notice will incur the entire fee of $299. You will be required to pay an additional consultation fee to re-book your cancelled consultation.

3. FINANCE APPLICATION DENIED

3.1  In the event that you can provide evidence of being denied finance through a third-party finance company or bank, within 10 business days of paying your service fee, you will be entitled to a refund, less an administrative cancellation fee of $150.

4. CHANGE AND CANCELLATION FEES

4.1  If at the time of your consultation/s, you are denied surgery by your surgeon, or choose not to proceed with the surgical recommendation discussed during or following your consultation/s, you will incur an administrative cancellation fee of $150, along with the surgeon consultation fee/s.

4.2  Cancellation or change after final confirmation of your surgery date (provided after you have been through the mandatory consultation process and given informed consent) will incur a hospital theatre fee of $1,000 (Gold Coast-based hospitals) or $1,800 (Sydney-based hospitals), along with an administrative fee of $150 and the surgeon consultation fee/s.

4.3  Cancellation or change of the confirmed surgery date made greater than 30 days in advance of the confirmed surgery date will incur an administrative fee of $150, along with the surgeon consultation fee/s.

5. REFUND ADMINISTRATION

5.1  In the event that a refund is applicable, accurate bank account details must be provided to CosMediTour via email. Should inaccurate bank account details be provided, a $25 re-processing fee will be incurred.

5.2  Refunds are processed weekly on Wednesdays. Details not provided well in advance of this day will not be processed until the following week.